Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging, when applicable.

• Not be personalized, custom-made, or otherwise made specifically for you.

• Be accompanied by proof of purchase or your order number.

Customers are responsible for contacting us before sending an item back. Unauthorized returns may not be accepted.
Custom and Personalized Items
Because custom and personalized products are made specifically for each customer, we generally cannot accept returns or exchanges on these items unless they arrive damaged, defective, or substantially different from what was ordered.
Please carefully review personalization details, measurements, colors, and other options before submitting your order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging.

If the issue was caused by an error on our part or the item was damaged during shipping, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Return Shipping
Unless an item is defective, damaged, or incorrectly sent, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. We are not responsible for items lost or damaged while being returned to us.
Exchanges
We may offer exchanges for eligible non-custom items, subject to availability. If the requested replacement is unavailable, we may instead issue a refund or store credit.
Handmade Variations
Because our products are handmade, small variations in color, texture, shape, size, or finish may occur. These natural differences are part of the character of handmade goods and are not necessarily considered defects.
Contact Us
If you have questions about a return, refund, or your order, please contact us at sharkey@sharkeysgeneralstore.com. We're happy to help resolve issues as fairly as possible.
We reserve the right to refuse returns that do not meet the requirements of this policy.