Sharkey's Shipping Policy

Processing Times

Most orders are processed and prepared for shipment within 3–7 business days.

Custom, personalized, or made-to-order items may require up to 21 business days.

Please note that weekends and holidays are not included in processing times.

Shipping Times

Once your order has been shipped, typical delivery times are:

United States: 3–7 business days
International: 7–21 business days, depending on the destination

These delivery estimates are provided by the shipping carrier and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.

From time to time, we may offer free or discounted shipping promotions. Any applicable promotions will be clearly stated at checkout or on our website.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–48 hours for tracking information to update after your package has been shipped.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If you notice an error in your address, contact us as soon as possible. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen.

If your package appears to be lost or has not arrived within a reasonable timeframe, please contact us and we will help you determine the appropriate next steps with the shipping carrier.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging so we can review the issue.

International Orders

International customers are responsible for any customs duties, taxes, tariffs, or other fees charged by their country's customs authority.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

International delivery times may vary due to customs processing, and we cannot guarantee a specific delivery date.

Handmade Item Notice

Because our products are handmade, each piece may have slight variations in color, texture, size, or appearance. These unique characteristics are part of what makes handmade goods special and are not necessarily considered defects.

Questions

If you have questions about shipping or your order, please contact us through our website or email us at sharkey@sharkeysgeneralstore.com. We're happy to help!